Lancaster Choice Energy is committed to protecting your personal information and ensuring appropriate protection exists when collecting, storing, using and reporting that information.
Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information
Lancaster Choice Energy (LCE), its employees, agents, contractors, and affiliates shall maintain the confidentiality of individual customer’s names, service addresses, billing addresses, telephone numbers, email addresses, account numbers, and electricity consumption, except where reasonably necessary to conduct LCE’s business or to provide services to customers as required by the California Public Utilities Commission (CPUC). Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary to (a) comply with law, regulation, or court order; (b) enable LCE to provide services to its customers; (c) collect unpaid bills; (d) obtain and provide credit reporting information; (e) resolve customer disputes or inquiries; (f) communicate about demand response, energy efficiency, energy management, and conservation programs, or (g) in situation of imminent threat to life or property. LCE shall not, under any circumstances, disclose customer information for third-party telemarketing, e-mail, or direct mail solicitation. Aggregated data that cannot be traced to specific customers may be released at LCE’s discretion.
Customer data, including individual customer names, addresses, and electric energy usage data, is collected via Southern California Edison’s metering systems. LCE may share customer data with contractors and vendors for purposes of providing services and operating programs. Contractors and vendors are required to agree to only use customer data for program operational purposes and protect it under the same standards as LCE. LCE maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise necessary by law or regulation.
The effective date for this version of Policy LCE-004 is July 25, 2016. Notice of this policy will be provided when confirming a new customer account and annually to customers via an on-bill message to guide customers to the most updated version on LCE’s website at www.LancasterChoiceEnergy.com. Any changes to this policy between notification periods will be communicated through LCE’s website. Previous versions of this policy can be requested via email at CustomerService@LancasterChoiceEnergy.com or by mailed request to Lancaster Choice Energy, Attention: Energy Manager-Programs, 44933 Fern Ave., Lancaster, CA 93534.
Customers having any questions or concerns regarding the collection, storage, use, or distribution of customer information, or who wish to view, inquire about, or dispute any customer information held by LCE or limit the collection, use, or disclosure of such information, may contact Kathy Wells, by phone at (661) 723-6051, via email at firstname.lastname@example.org, or by mail at 44933 Fern Ave., Lancaster, CA 93534.